Terms and Conditions

Last Updated On 03-Apr-2024
Effective Date 03-Apr-2024

TERMS & CONDITIONS

All content on this website is the exclusive property of Santa Cruz Villas and is protected by copyright law, reproduction in whole or in part is prohibited. Santa Cruz Villas reserves the right to change the terms at any time without prior notice to users. By booking at https://santacruzvillas.pt, you accept all the conditions described below.

Contents:

  1. Reservations & Availability
  2. Payments & Security
  3. Cancellation Policy
  4. Information & Obligations

Reservations & Availability

  1. All reservations will be confirmed by email and only upon receipt of payment;
  2. Reservations are secured upon payment of 100% of the total amount;
  3. The reservation is secured upon receipt of proof of payment, which must be sent by email to info@santacruzvillas.pt. Failure to make this payment within 48 hours will result in automatic cancellation of the reservation;
  4. If you have not received a copy of the reservation or its confirmation, please check your “SPAM” mailbox or contact us by phone or email;
  5. At the time of booking, the client must fill in all the fields requested in the form and inform of any physical limitations or need for special care;
  6. All reservations are subject to availability and a minimum stay of 2 nights in any villa;
  7. Unpaid reservations will be automatically canceled after 48 hours;
  8. Santa Cruz Villas reserves the right to cancel and refund any reservation in case of unavailability;
  9. If you detect any problem or error, please contact us.

Payments & Security

  1. Payments must be made at the time of booking through the options available, namely bank transfer or mbway.
  2. If you detect any problem or error during payment, please contact us.
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Cancellation Policy
The cancellation conditions of the reservation depend on the advance notice of the respective communication:

  1. If it is up to 30 days before the check-in date, a full refund of the amount paid for the reservation will occur;
  2. If the guest does not show up on the reservation date, it is considered a “no-show,” and the total amount of the reservation will be charged;
  3. A guest already checked-in may interrupt their stay without the right to a refund.
  4. Under no circumstances can Santa Cruz Villas be held responsible for cancellations of reservations due to weather conditions affecting your trip.

Information & Obligations

  1. Santa Cruz Villas provides access to the online complaints portal, as well as a physical complaints book;
  2. Santa Cruz Villas is committed to providing a quality service and customer attention, always respecting safety conditions, the environment, and in accordance with the ethics and professionalism of the company;
  3. Santa Cruz Villas will always be at your disposal via phone or email for any questions that may arise.
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